Terms & Privacy
Please review our Terms of Service and Privacy Policy to understand your rights and
responsibilities as a user of the JapanBNB platform
Find the TERMS OF SERVICE
FOR USERS
Please note that JapanBNB is not committed nor obliged to use an alternative dispute resolution entity within the meaning of Directive 2013/11 to resolve disputes with consumers. Section 25 of these Terms contains an arbitration agreement and class action waiver that applies to all claims brought against JapanBNB in the United States. Please read them carefully.
The JapanBNB Platform offers an online venue that enables users (“Members”) to publish, offer, search for, and book services. Members who publish and offer services are “Hosts” and Members who search for, book, or use services are “Guests, Participants, or Travelers.” Hosts offer accommodations (“Accommodations”), activities, excursions and events such as tours, classes, live performances, or outdoor activities which are designated as experiences on the Airbnb Platform (“Experiences”), services and activities often provided at an Accommodation such as personal trainers, wellness sessions
GUEST TERMS
1. Searching and Booking on JapanBNB
You can search for Host Services by using criteria like the type of Host Service, type of listing, travel destination, travel dates, and number of guests. You can also use filters to refine your search results. Search results are based on their relevance to your search and other criteria. Relevance considers factors like price, availability, reviews, customer service and cancellation history, popularity, previous trips and saved Listings, Host requirements (e.g. minimum or maximum nights)
When you book a Listing, you are agreeing to pay all charges for your booking including the Listing price, applicable fees like Japanbnb service fee, offline fees, taxes and any other items identified during checkout (collectively, “Total Price”). If you choose to pay using a currency that differs from the currency set by the Host for their Listing, the price displayed to you is based on a currency conversion rate determined by us. When you receive the booking confirmation, a contract for Host Services (a "Reservation") is formed directly between you and the Host. In addition to these Terms, you will be subject to, and responsible for complying with, all terms of the Reservation, including without limitation, the cancellation policy and any other rules, standards, policies, or requirements identified in the Listing or during checkout that apply to the Reservation. It is your responsibility to read and understand these rules, standards, policies, and requirements prior to booking a Listing. Be aware that some Hosts work with a co-host or as part of a team to provide their Host Services.
2. Cancellations, Reservation Issues, Refunds and Booking Modifications
In general, if you cancel a Reservation, the amount refunded to you is determined by the cancellation policy that applies to that Reservation. But, in certain situations, other policies may take precedence and determine what amount is refunded to you. If something outside your control requires you to cancel a Reservation, you may be entitled to a partial or full refund under our Major Disruptive Events Policy. If the Host cancels, or you experience a Reservation Issue (as defined in our Rebooking and Refund Policy for Homes), you may be entitled to rebooking assistance or a partial or full refund under our Rebooking and Refund Policy for Homes. Different policies apply to certain categories of Listings; for example, Services and Experiences Reservations are governed by the Refund Policy for Services and Experiences. See each Additional Legal Term or Policy for details about what is covered.
3. Your Responsibilities
You are responsible for your own acts and omissions and are also responsible for the acts and omissions of anyone you invite to join or provide access to any Accommodation, all areas and facilities where the Accommodation is located that the Host and Guest are legally entitled to use in connection with the Accommodation (“Common Areas”)
HOST TERMS
1. Contracting with guest
When you accept a booking request, or receive a booking confirmation through the JapanBNB Platform, you are entering into a contract directly with the Guest, and are responsible for delivering the Host Service under the terms and at the price specified in your Listing.
2. Independence of host
Your relationship with JapanBNB is that of an independent individual or entity and not an employee, agent, joint venturer or partner of JapanBNB, except that Airbnb Payments acts as a payment collection agent as described in the Payments Terms.
3. Creating & Managing your listing
Your Listing must include complete and accurate information about your Host Service, your price (including any additional charges), and any rules or requirements that apply to your Guests or Listing. You are responsible for your acts and omissions as well as for keeping your Listing information (including calendar availability) and content (like photos) up-to-date and accurate at all times. You are responsible for obtaining appropriate insurance for your Host Services and we suggest you carefully review policy terms and conditions like coverage details and exclusions. You may only maintain one Listing per Accommodation, but may have multiple Listings for a single property if it has multiple places to stay.
Table of Content
Guest Terms
- Searching and Booking on JapanBNB
- Cancellations, Reservation Issues , Refunds and Booking Modifications
- Your Responsibilities
Host Terms
Get in touch with us
We're here to help! Whether you have a question about our services, need assistance with your account, or want to provide feedback, our team is ready to assist you.
Inspiration For Future Getaways
Your Perfect Japanese Home Away from Home Awaits