1. Guest Cancellation Policy

2. No-Show Policy

Failure to arrive on the scheduled check-in date without prior notice will be treated as a no-show, and no refund will be issued.

3. Early Departure

Refunds will not be provided for unused nights after check-in.

4. Booking Modifications

Requests to change booking dates or guest details are subject to availability and approval.

5. Host Cancellation Policy

Hosts are expected to honor confirmed reservations and provide guests with a reliable stay experience.

6. Host-Initiated Cancellations

• Temporary listing suspension
• Reduced visibility on the platform
• Penalties or restrictions on future bookings

7. Emergency Exceptions

• Natural disasters
• Property damage or safety concerns
• Government restrictions
• Serious emergencies beyond the host's control

Supporting documentation may be required.

8. Guest Support

If a host cancels a confirmed reservation, we will make reasonable efforts to assist guests with alternative accommodation options.

9. Refund Policy

Approved refunds will be processed to the original payment method within 7–14 business days.

Service fees, taxes, or third-party charges may be non-refundable unless otherwise stated.

10. Force Majeure

In situations involving natural disasters, travel bans, public emergencies, or government restrictions, cancellations may be reviewed individually.

11. Contact Us

For cancellation requests, booking modifications, or refund-related inquiries, please contact our support team before your check-in date.