Rules & Regulations
Please review the following rules and regulations carefully before using our platform
Rules & Regulations
To ensure a safe, comfortable, and respectful experience for all users, the following rules and regulations apply to both guests and hosts using our Japan BnB platform.
Guest Rules & Regulations
1. Respect the Property
Guests must treat the property, furnishings, appliances, and shared spaces with care and respect throughout their stay.
2. Follow House Rules
Guests are required to comply with the specific house rules set by the host, including:
- Check-in and check-out timings
- Smoking restrictions
- Noise limitations
- Pet policies
- Visitor limitations
3. Noise & Disturbance
Excessive noise, parties, or disruptive behavior that disturbs neighbors or the surrounding community is strictly prohibited.
4. Cleanliness
Guests are expected to maintain reasonable cleanliness during their stay and leave the property in acceptable condition upon departure.
5. Unauthorized Activities
- Illegal activities
- Property damage or vandalism
- Unauthorized commercial use of the property
- Additional guests beyond booking limits
- Smoking in restricted areas
6. Safety Compliance
Guests must follow all safety instructions and emergency procedures provided by the host or property management.
7. Damage Responsibility
Guests are financially responsible for any damage, loss, or excessive cleaning costs caused during their stay.
Host Rules & Regulations
1. Accurate Listings
- Property condition
- Amenities
- Pricing
- Availability
- Location details
2. Property Standards
- Clean and hygienic
- Safe and functional
- Properly maintained
- Compliant with local lodging regulations
3. Guest Support
- Clear check-in instructions
- Timely communication
- Emergency contact information
- Reasonable guest assistance
4. Fair Hosting Practices
- No discrimination against guests
- No misleading property information
- No unnecessary booking cancellations
- No off-platform payment requests
5. Safety Requirements
- Smoke detectors
- Emergency exits
- Basic safety information
- Secure property access
Platform Regulations
1. User Conduct
All users must interact respectfully and professionally on the platform. Harassment, abusive language, discrimination, threats, or fraudulent behavior will not be tolerated.
2. Legal Compliance
Guests and hosts are responsible for complying with all applicable laws and accommodation requirements.
3. Payment Protection
All bookings and payments must be completed through the official platform.
4. Account Violations
- Warning notices
- Booking cancellation
- Account suspension
- Permanent removal from the platform
- Legal action where necessary
5. Amendments & Updates
These rules and regulations may be updated periodically to maintain platform safety, compliance, and service quality.
Table of Content
Guest Rules & Regulations
- Respect the Property
- Follow House Rules
- Noise & Disturbance
- Cleanliness
- Unauthorized Activities
- Safety Compliance
- Damage Responsibility
Host Rules & Regulations
Platform Regulations
Need Assistance?
If you have questions regarding platform rules, guest responsibilities, host obligations, or account policies, our support team is available to help.
